Managed IT plans
Predictable IT, one monthly fee.
Fixed per-user pricing, a monthly report and a direct line to the engineer who looks after your systems. No lock-in contracts.
Plans
Pick the level of cover that fits.
Hardware, licences and projects are quoted separately. Shared mailboxes are not counted as users. Minimum 5 users or $395 a month.
Monitoring and support for small teams
From $79 per user / month + GST
- Remote helpdesk, business hours
- Device monitoring and patching
- Microsoft 365 administration
- Antivirus and email filtering
- Monthly IT report
Full outsourced IT for growing firms
From $139 per user / month + GST
- Everything in Essentials
- Unlimited remote and phone support (fair use)
- Security hardening, MFA and Secure Score
- Backup of Microsoft 365 and SharePoint
- New starter and leaver handling
- Quarterly planning session
Your IT leadership as well as your support
Tailored monthly retainer
- Everything in Professional
- Priority response, including after hours for urgent issues
- IT strategy, budgets and board reporting
- Engineering software and licence management
- Automation and AI projects scoped in
Compare plans
What each plan includes.
| Included | Essentials | Professional | Partner |
|---|---|---|---|
| Support | |||
| Response target, business hours | 4 business hours | 2 business hours, 1 hour if systems are down | 30 minutes for urgent issues |
| After hours | At the after-hours rate | At the after-hours rate | Urgent issues included, response within 2 hours |
| Phone and remote support | Business hours | Unlimited (fair use) | Unlimited, priority |
| On-site visits | Charged as used | 2 hours a month included | As agreed |
| Planning and reporting | |||
| Monthly IT report | Yes | Yes | Yes |
| Planning meetings | Yearly | Quarterly | Monthly |
Questions
The things people ask before signing up.
Is there a minimum term?
No lock-in contracts. Plans run month to month with 30 days’ notice.
How fast will you respond?
Response targets are the time to reply and start work on your issue, measured in business hours (Monday to Friday, 7am to 6pm). Urgent means a system is down and people cannot work, or there may be a security incident. Most problems are fixed well inside the target.
What does fair use mean?
Professional covers all the remote and phone support your team normally needs, with no hourly bills. If one problem or one person starts needing far more time than usual, we talk to you first about fixing the cause or quoting the work.
What do on-site visits cost?
Professional includes 2 hours on site each month, with no callout fee in the Thames and Coromandel area. Unused hours do not roll over. Extra visits, and visits on Essentials, are charged at our standard rate.
How are users counted?
Per person with a Microsoft 365 account. Shared mailboxes and room accounts are free.
Can you work alongside our internal IT person?
Yes. Many clients keep someone in-house for day-to-day help, and we handle the systems, security and the hard problems behind them.
How long does switching take?
Most businesses are fully onboarded within 2 weeks. We work with your current provider so nothing is dropped.
We are not in Thames. Can you still help?
Yes. Almost all support is remote, and we look after businesses across New Zealand. On-site visits are arranged when they are needed.
Not sure which plan fits?
Book a free 30 minute IT review and get a plain-English summary of where your IT stands.