Support (07) 868 6516 Mon to Fri, 7am to 6pm. After hours by arrangement.

Your Technology Partner

Client hub

Already a client? Start here.

Get help, let us connect to your PC, pay an invoice or find a quick guide. Urgent? Call (07) 868 6516.

Call (07) 868 6516 Quick Support

Get help

Email or call with what is wrong. A screenshot helps.

How to ask

Quick Support

Let us connect to your PC while we are on the phone.

Download

Pay an invoice

Use the link on your emailed invoice.

How to pay

Quick guides

MFA, phishing, SharePoint and more.

See guides

Get help

Tell us what is wrong.

Email This email address is being protected from spambots. You need JavaScript enabled to view it. with a short description, or call (07) 868 6516. Your email comes straight to Tom, not a ticket queue. Once it is read it is logged as a job so nothing gets lost, and you will usually hear back the same business day.

To help us help you faster

  • Your name and the computer or account affected
  • What you were trying to do, and what happened instead
  • A screenshot of any error message
  • How urgent it is: is anyone stopped from working?

If you think you have clicked a phishing link or typed your password into a fake page, call straight away. Minutes matter.

Quick Support

Let us see your screen.

For a quick fix while we are on the phone, we use TeamViewer QuickSupport. Nothing stays installed, and we can only connect while it is open and you have given us the code.

Download Quick Support

  1. Download and open

    Click the button and run the file. It opens straight away, no install.

  2. Read us the code

    Tell us the ID and password shown on screen.

  3. Close when done

    Closing the window ends the session.

Invoices and billing

Paying an invoice.

Invoices are emailed from Xero. Open the invoice from the email to view it online or download a PDF.

  • Pay now by card: use the Pay now button on the invoice to pay by Visa, Mastercard, American Express, Apple Pay or Google Pay. Card payments are processed securely by Stripe.
  • Schedule it: the same button lets you schedule the card payment for the due date.
  • Bank transfer: our account details and your invoice number are on every invoice.

Billing questions

Email This email address is being protected from spambots. You need JavaScript enabled to view it. with the invoice number and we will sort it out. Need a copy of an old invoice or a statement? Just ask.

We will never email you to change our bank account details. If you receive an email like that, call us on (07) 868 6516 before paying.

Quick guides

Step-by-step help for common tasks.

Set up Microsoft Authenticator (MFA)
  1. On your phone, install Microsoft Authenticator from the Play Store or App Store.
  2. On your computer, go to aka.ms/mysecurityinfo and sign in with your work account.
  3. Choose Add sign-in method, then Microsoft Authenticator, and follow the steps.
  4. In the app, add a work or school account and scan the QR code on your screen.
  5. Approve the test notification on your phone. Done.

New phone? Call us before you wipe the old one, so we can move your sign-in across.

Report a phishing email
  1. Do not click links or open attachments in the email.
  2. In Outlook, select the email and choose Report, then Report phishing.
  3. If you have already clicked a link or entered your password, call us straight away on (07) 868 6516.
Open SharePoint files from File Explorer
  1. Open the SharePoint site or Team in your browser and go to the document library.
  2. Choose Add shortcut to My files. The library appears in OneDrive in File Explorer.
  3. Files show a cloud icon until you open them. Right-click a folder and choose Always keep on this device if you need it offline.
Check your files are syncing
  1. Look for the OneDrive cloud icon near the clock, bottom right of the screen.
  2. A plain cloud means everything is up to date. Arrows mean it is syncing. A red cross or yellow triangle means something needs attention: click the icon to see what.
  3. If it stays red, call us before moving or deleting anything.
Forgotten your password?

Call us on (07) 868 6516 and we will reset it after confirming who you are. We will never ask for your password by email or phone.