About Inlet
Thirty years of keeping New Zealand businesses running.
Inlet Technologies was founded by Tom Webb in 1995. Based in Thames, supporting businesses NZ-wide, and 100% New Zealand owned.
Who you deal with
You talk to the person who does the work.
Most IT providers put a helpdesk between you and the people who know your systems. At Inlet you deal with Tom directly. He set up your systems, he knows why they are the way they are, and he answers the phone.
That is a deliberate choice, not a stage on the way to a call centre. Clients get senior experience on every job, from a new starter's laptop to a security incident, and nothing gets lost in a hand-over between technicians.
Tom has run Inlet since founding it in 1995. The part of the job he still enjoys most is the same as it was then: finding the real cause of a problem that has been slowing a team down for months, fixing it properly, and writing it down so it stays fixed. When an off-the-shelf tool will not do the job, he builds one, which is where the free tools on this site came from.
- Founded 1995 by Tom Webb
- Based Thames, on the Coromandel
- Clients Businesses across New Zealand, supported remotely and on site
- Ownership 100% New Zealand owned
- Company Inlet Technology Corporation Limited, trading as Inlet Technologies
Track record
Built for national organisations, now on a retainer for growing firms.
Before most small businesses had email, Inlet was building and running IT for national organisations, then training their own teams to take it over. The same depth now goes into every client's setup.
- Serco NZ Built and managed all IT systems for the first five years of NZ operations.
- NZ Police CCTV control software and the Silverpoint monitoring station fit-out.
- Auckland Harbour Bridge Built the traffic counting solution.
- NZ government security agency Trusted supplier of IT and communications components.
How we work
Four things you can hold us to.
Plain English
You will always know what we did, why, and what happens next. No jargon, no mystery tickets.
Quoted before we start
Project work is priced up front. No surprises on the invoice.
No lock-in
Plans run month to month. We keep clients by doing the work well, not by contract.
Your systems, documented
Everything we set up is written down, so your IT never depends on what is in one person's head.
Where we are
Thames based, NZ-wide.
Almost all support is done remotely, so where you are makes little difference to how quickly we can help. On-site visits are arranged across the Coromandel, Hauraki and Waikato, and further afield when a job needs it.
Also from Inlet
Tools we build.
When a client problem needs a tool that does not exist, we sometimes build one. Some of them are free for anyone to use.
The name
Why "Inlet"?
When the business took its current name in 1995, Sue, a former director, suggested "Inlet": an inlet into technology for the businesses we work with. Thirty years on, it still fits.
Talk to Tom.
Book a free 30 minute IT review, or just call for a chat about what you need.